Letty Lian-Segawa, R.N.
Director of Service Coordiantion and Quality Management, `Ohana Health Plan

"I've been blessed to work with a group of passionate leaders and staff who truly want to be here to help those who need it the most. I'm passionate about the area of Quality and ensuring patient safety for our members and that we provide care to meet their medical needs using evidence based clinical guidelines. "

In her current position, Ms. Lian-Segawa provides oversight of 'Ohana's quality management and quality improvement initiatives for the organization.  The main goal of this functional area is to ensure that accreditation standards are met and clinical guidelines are established to ensure quality of care to our members. She has oversight of 'Ohana's utilization management staff, and she most recently assumed oversight of 'Ohana's service coordination program, which includes more than 50 clinicians who are deployed throughout Hawai'i. thie group performs health and functional assessments as well as establishes care plans for our members.

Prior to joining 'Ohana, Ms. Lian-Segawa had her own consulting business that assisted hospitals with joint commission accreditation.   Prior to that, she served in various roles at several large Oahu hospitals and health plans as a patient safety officer, director of quality management, and director of utilization management. Ms. Lian-Segawa is also a licensed registered nurse.